ifix Rides The iPhone 6 Wave with Twilio MMS

Jordan Barnes

Nothing gets an instant reaction from an iPhone owner like a cracked screen. They want their phone fixed, but don’t want to wait three days for a support appointment or send their phone off to be replaced. ifix solves their problems on-demand, powering a network of technicians who meet the customers to repair their screen at their convenience. As soon as the iPhone 6 was announced last week, ifix was flooded with 10x the amount of repair calls and phone trade-in requests from customers. Thousands of customers were eager to repair their old iPhone and trade it in for cash to put towards a new one. With the giant spike in demand, ifix usedTwilio’s newly launched MMS to streamline repairs for customers and technicians alike (pictured right) No two cracked screens are alike. When technicians are driving from repair, to repair, having more insight on what type of repair they’re working with helps them plan the day’s repairs and set customer expectation. ifix integrated Twilio MMS to allow customers to post a picture of their broken phone within the ifix app. ifixShot Martin Amps, CIO of ifix says that giving customers and technicians the ability to communicate visually, and easily “makes a huge difference” in customer satisfaction and making sure technicians can handle the wave of requests in the wake of the iPhone 6 release.
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Introducing: ifixU

Jordan Barnes

Introducing: ifixU. Calling all frat guys, chem nerds, theater folks, social chairs, and engineering rockstars.

ifixU is the collegiate group of the ifix team, focused on recruiting college students onto the team as on-campus iTechs to keep co-ed’s fingers glass-free. Look, we get it. College isn’t cheap. If you are a fixer and lover of all things electronics, we’d love to talk to you about making some cash by joining our team. As an iTech, you’ll get to set your own hours fixing your peers’ phones on campus. We’ll hook you up with parts, training and marketing materials (#swag), and the rest is on you. Build your own biz. Be your own boss.
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We’re growing, friends!

Jordan Barnes

Big news! We’re growing, and growing fast! Learn about our plans for the iTech network for the rest of 2014 below. To learn more about joining the team, visit ifix.com/apply

ifix to double iTech network by end of 2014

Redwood City, CA (Sept. 24, 2014) – ifix, the leading trade-in and repair service for smartphones and tablets, announces it will double its fleet of iTechs by the end of 2014. Responding to intense and rapid nationwide consumer demand, the company, already boasting over 700 iTechs, will add 700+ new technicians.
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ifix Jumps the Pond

We’re already an international platform, servicing customers in 11 countries. We knew we were outgrowing our U.S. operations, and saw our demand rising quickly overseas. This week, the first round of team members heading up our international expansion landed in London to set up shop and begin eating a lot of fish and chips. (Forgive us, all we know how to do right now is be cliche. Help?)
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